FAQs
Ordering
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish we could, once an order is shipped, we are unable to alter or cancel it at this time. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship only within the UK. We aim to offer next day delivery for orders placed before 2 PM. Orders placed after 2 PM will be shipped the following day. If you place an order on Friday after 2 PM, it will be shipped on Monday. Thank you!
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).