New collections added! Learn more

Welcome to our store. Learn more

  • Free shipping on all orders

    Next day delivery subject to availability

  • 30 Day Free Return

  • Local Stock In Birmingham

    Collection in person is possible

  • UK Local Warranty

    3 years for instruments, 2 years for thermal cameras

Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email.

FAQs

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is shipped, we are unable to alter or cancel it at this time. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship only within the UK. We aim to offer next day delivery for orders placed before 2 PM. Orders placed after 2 PM will be shipped the following day. If you place an order on Friday after 2 PM, it will be shipped on Monday. Thank you!

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.