• Free shipping on all orders

    Next day delivery subject to availability

  • 30 Day Free Return

  • Local Stock In Birmingham

    Collection in person is possible

  • UK Local Warranty

    3 years for instruments, 2 years for thermal cameras

Contact Us

Please visit our help pages here for answers to some of the most commonly asked questions.

What Can We Help You With

  • pre-sale & advice

    Got a questions about a product or need some guidance on the best buys?

  • Aftersales & returns

    If you need assistance with refunds, returning a product, or after-sales care.

  • Delivery & collection

    For help tracking your order or arranging collection from one of our stores.

Frequently Asked Questions

Ordering

Can I cancel my order?

We completely get it, we change our minds too! While we wish we could, once an order is shipped, we are unable to alter or cancel it at this time. Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

Contact us with any questions, concerns, or feedback — we’ll get back to you within 48 hours.

Please note: inquiries sent on Fridays will receive a reply the following Monday (or sooner, if possible).

📱 WhatsApp: +44 7597 617781

Shipping

What countries do you ship to?

We currently ship only within the UK. We aim to offer next day delivery for orders placed before 2 PM. Orders placed after 2 PM will be shipped the following day. If you place an order on Friday after 2 PM, it will be shipped on Monday. Thank you!

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

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